Privacy Policy

1. Introduction

Welcome to Kelkkan ("Company", "we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our online psychological consultancy services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Book a therapy session
• Make a payment
• Contact us for support
• Subscribe to our newsletter

This information may include:

• Name and contact details (email, phone number)
• Date of birth and gender
• Billing address and payment information
• Health-related information shared during consultations
• Communication preferences

2.2 Automatically Collected Information

When you access our website, we automatically collect certain information, including:

• Device information (browser type, operating system)
• IP address and location data
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our psychological consultancy services
• Appointment Management: To schedule, confirm, and remind you of your therapy sessions
• Payment Processing: To process payments securely through our payment partner Razorpay
• Communication: To send you service updates, appointment reminders, and respond to inquiries
• Personalization: To tailor our services to your needs and preferences
• Legal Compliance: To comply with applicable laws and regulations
• Safety: To protect the safety and well-being of our users and therapists

4. Payment Processing & Razorpay

4.1 Payment Information

When you make a payment, the following information is collected and processed by Razorpay:

• Card number, expiry date, and CVV (processed securely by Razorpay)
• Billing name and address
• UPI ID (for UPI payments)
• Net banking credentials (processed by your bank)
• Wallet information (for wallet payments)

4.2 Payment Security

We use Razorpay's secure payment infrastructure which includes:

• 256-bit SSL encryption for all transactions
• PCI-DSS Level 1 compliance
• Tokenization of sensitive card data
• Two-factor authentication where applicable

4.3 Refund Policy

Refunds, if applicable, will be processed through the original payment method within 5-7 business days. Please refer to our Terms of Service for detailed refund policies.

5. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

5.1 Service Providers

• Razorpay: For payment processing
• Google Calendar: For appointment scheduling (with your consent)
• Email Service Providers: For sending transactional emails
• Cloud Hosting: For secure data storage

5.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect the rights, property, or safety of Kelkkan, our users, or others.

5.3 With Your Consent

We may share your information with your explicit consent for purposes not covered by this policy.

6. Confidentiality of Health Information

We understand the sensitive nature of mental health information. We maintain strict confidentiality of all health-related information shared during consultations:

• Session notes and records are accessible only to your assigned therapist
• Health information is encrypted and stored securely
• We do not share health information with third parties without your explicit consent
• Therapists are bound by professional ethics and confidentiality obligations

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• SSL/TLS encryption for data in transit
• Encryption of sensitive data at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection
• Secure data backup procedures

While we strive to protect your personal information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

8. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

8.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings

8.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

9. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request transfer of your data in a machine-readable format
• Objection: Object to the processing of your personal information
• Withdraw Consent: Withdraw consent for data processing at any time

To exercise any of these rights, please contact us at kelkkansupport@gmail.com.

10. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain health records as required by applicable laws

Session records and health information may be retained for a minimum period as required by healthcare regulations in India.

11. Children's Privacy

Our services are not intended for individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from children under 18 without appropriate consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date at the top
• Sending an email notification for significant changes

We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

14. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are: