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Booking & Appointments
Learn how to book, reschedule, or cancel your therapy sessions
12 articles →Payments & Billing
Manage your payments, invoices, and subscription plans
8 articles →Video Sessions
Troubleshoot video call issues and optimize your experience
6 articles →Your Account
Update profile, manage settings, and account security
10 articles →Privacy & Security
Learn about how we protect your data and privacy
5 articles →Getting Started
New to Kelkkam? Start here for a complete guide
7 articles →Frequently Asked Questions
View all FAQs →
Booking your first session is easy! Navigate to the "Book New Session" page from your dashboard. Select your preferred therapist, choose an available date from the calendar, and pick a time slot that works for you. After confirming your booking, you'll receive an email with session details and a calendar invite.
Yes, you can reschedule or cancel your appointment up to 24 hours before the scheduled time without any charges. Go to "Appointments" in your dashboard, select the session you want to modify, and choose either "Reschedule" or "Cancel."
On the day of your session, log into your dashboard and click "Go to Meeting" on your upcoming appointment card. This will redirect you to Google Meet. Make sure to test your camera and microphone beforehand.
We accept all major credit/debit cards, UPI payments, net banking, and popular wallets like Paytm, Google Pay, and PhonePe. All payments are processed securely through our payment partner.
Absolutely. Your privacy is our top priority. All sessions are confidential and encrypted. Your therapist follows strict professional ethics guidelines. We comply with all data protection regulations.
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